Billing
Invoices, payment method, credit top-ups, and what an unpaid invoice does to the account.
Billing is the record: what you are paying, what you have been invoiced, and how to buy more credits. Changing which plan you are on happens on Subscription.
Who can open it
Billing is owner-only in an organization, and self-service for an individual with their own subscription. An admin who reaches a billing control sees “Billing is managed by your organization owner.”
A trialling individual is routed away until there is a subscription to manage. There is nothing to show before the first payment.
What is on the page
- Current plan — the plan, what it costs, when it renews, and its state.
- Invoice history — every invoice with its date, amount, and status, and a Download PDF action.
- Top up your credits — the credit packs available to buy.
- Subscription overview — the credit balance, seat usage, and the plan’s features at a glance.
Seat usage reads as X of Y seats, which is the fastest way to see whether an invitation will fit inside what you are paying for.
Invoices
Invoices are generated by BriefCatch’s payment provider. Download PDF fetches the provider’s copy. If an invoice is too old or was created outside the normal flow the link may be absent, and the page says “Download link is not available for this invoice.” rather than failing silently.
Invoice statuses you will see: Paid, Pending, Failed, Expired.
An unpaid invoice
An outstanding invoice raises a banner with the amount and the due date, and a Pay Now action that hands you to the provider’s payment page.
Do not retry a payment repeatedly while a confirmed purchase is still processing. Refresh the billing screen first — payment confirmation is asynchronous, and a second attempt can become a second charge. If it still looks wrong, contact support with the time and type of purchase. Never send full card details or a password, to support or to anyone claiming to be support.
Buying credits
Top-ups are bought from this page and land in the same balance the monthly grant does. They are consumed only after the monthly grant is exhausted, and unlike the monthly grant they do not expire at the end of the period.
A top-up may take a short time to appear while payment confirmation is processed. See Usage and credits for the ledger and what actually spends a credit.
Payment method
The payment method is held by the payment provider, not by BriefCatch. Updating a card, changing the billing address, or switching to a different method happens on the provider’s hosted page, which the billing screen links to. BriefCatch never stores full card details.
Enterprise billing
Enterprise accounts are invoiced against a contract rather than a self-service subscription. Net terms, purchase-order numbers, and renewal dates are agreed with BriefCatch and carried on the invoice. The billing screen shows the contract rather than a checkout, and your CSM is the route for changes.